Refund policy

General Refund Policy

1. Refund Period
   • You can request a refund within 30 days of receiving your order. The product must be in its original condition, unused, and with all tags and packaging intact.
2. Conditions for Refund
   • The product must be returned in its original packaging, with all accessories, tags, and any promotional items included.
   • If the item was a gift, the original purchaser will receive the refund.
3. Exceptions
   • Final Sale Items: Certain items, such as clearance or discounted items, may be marked as "final sale" and are not eligible for refund.
   • Customized Products: Products that have been customized or personalized are not eligible for refund unless they are defective.

How to Request a Refund

1. Initiate the Refund Process
   • Log in to your account on our website and navigate to the "Returns" section.
   • Alternatively, you can reply to your order confirmation email to request a refund.
2. Return the Product
   • Print the prepaid return shipping label that we will send you via email.
   • Package the item securely and attach the prepaid label.
   • Drop off the package at the nearest shipping carrier location.
3. Processing Time
   • Once we receive your returned item, we will inspect it and process your refund within 7 business days. The refund will be credited to your original payment method.

Additional Information

• Shipping Fees: You are responsible for the return shipping costs unless the item is defective or was shipped to you in error.
• Restocking Fees: There may be a restocking fee of up to 10% of the purchase price for certain items.
• Lost or Damaged Items: If the item is lost or damaged during shipping, please contact our customer service team immediately.

Contact Us

• Email: [[email protected]]
• Address: [Velvet Trinket, 123 Fashion Street, City, State, ZIP Code]