Shipping policy

At Velvet Trinket, we strive to provide a seamless and efficient shopping experience for our customers. Our logistics policy outlines the key aspects of how we handle shipping, delivery, and other related services.

Shipping Options

We offer a variety of shipping options to suit your needs:

Standard Shipping: This option provides a reliable delivery within 5-7 business days. The cost for standard shipping is $5.99 per order.
Express Shipping: For faster delivery, you can choose our express shipping option, which delivers within 2-3 business days. The cost is $14.99 per order.

Shipping Time and Delivery

Processing Time: Orders placed before 2 PM (local time) will be processed on the same day. Orders placed after 2 PM will be processed on the next business day.
Delivery Time: The estimated delivery time will be displayed during the checkout process based on your selected shipping option and delivery address.
International Orders: Delivery times for international orders may vary depending on the destination. Please allow up to 10-15 business days for standard international shipping.

Shipping Costs

Domestic Orders: Shipping costs are calculated based on the weight and dimensions of the package, as well as the shipping option selected.
International Orders: International shipping costs will be calculated during the checkout process. Please note that additional customs duties and taxes may apply and are the responsibility of the customer.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or through the courier's website.
If you do not receive a tracking number within 24 hours of your order being shipped, please contact our customer service team for assistance.

Shipping Insurance

We offer optional shipping insurance for an additional fee. This can provide coverage for lost, damaged, or stolen packages during transit. If you choose to purchase shipping insurance, the cost will be added to your order total.

Returns and Refunds

If you need to return an item, please refer to our Refund Policy for detailed instructions and conditions.
For returns, customers are responsible for the return shipping costs unless the item is defective or was shipped in error.

Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at:

Email: [[email protected]]
Address: [Velvet Trinket, 123 Fashion Street, City, State, ZIP Code]